Return & Refund Policy | Baniwale Naturals Pvt. Ltd.

Return & Refund Policy

Effective Date: 31 August 2024
Last Updated: 24 June 2025

We want you to love your experience with Baniwale Naturals. If you're not satisfied, our Return & Refund Policy covers the following:

1. Eligibility for Returns

Returns are accepted only in the following cases:

  • You received a damaged product
  • You received the wrong product
  • The product is unopened and unused
  • Returns for consumables are allowed only if unopened or defective.

2. Return Window

You must raise a return request within 7 days of delivery.

3. Return Process

You can initiate a return by contacting us via:

4. Return Shipping Charges

  • If the return is due to company error (damaged/wrong item), we cover return shipping.
  • In all other cases, the customer must bear the return shipping cost.

5. Refund Method & Timeline

Refunds are processed to the original payment method.

Processing takes 3–4 business days after receiving the returned product.

6. Exchanges

We currently do not offer product exchanges.

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