Return & Refund Policy | Baniwale Naturals Pvt. Ltd. Return & Refund Policy
Effective Date: 31 August 2024
Last Updated: 24 June 2025
We want you to love your experience with Baniwale Naturals. If you're not satisfied, our Return & Refund Policy covers the following:
1. Eligibility for Returns
Returns are accepted only in the following cases:
- You received a damaged product
- You received the wrong product
- The product is unopened and unused
- Returns for consumables are allowed only if unopened or defective.
2. Return Window
You must raise a return request within 7 days of delivery.
3. Return Process
You can initiate a return by contacting us via:
- Email: info@baniwalenaturals.com
- WhatsApp / Call: +91 8375010102
4. Return Shipping Charges
- If the return is due to company error (damaged/wrong item), we cover return shipping.
- In all other cases, the customer must bear the return shipping cost.
5. Refund Method & Timeline
Refunds are processed to the original payment method.
Processing takes 3–4 business days after receiving the returned product.
6. Exchanges
We currently do not offer product exchanges.